Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain.

Egyptian Electronic Government : The Citizen Relationship Management ( CRM ) Case Study

Many developing countries’ governments have invested heavily in increasing the number of e-government projects. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by governments trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in...

Reorganisation of Government Back-Offices for Better Electronic Public Services

A Conceptual Life Event Framework for Government-to-Citizen Electronic Services Provision

In recent years, life event approach has been widely used by governments all over the world for designing and providing web services to citizens through their e-government portals. Despite the wide usage of this approach, there is still a challenge of how to use this approach to design e-government portals in order to automatically provide personalised services to citizens. We propose a concept...

Electronic Educational and Research Services as Infrastructure for the E- Government: Role of

Introduction: Websites serve as an initial step toward an e- government adoption which facilitates delivery of online services to customers. The existing study intended to investigate the role of university website to render educational and research services based on e- government maturity model in Iranian universities. Methods: This descriptive and cross- sectional study was conducted through...

Exploring the Interrelations Between Electronic Government and the New Public Management - A Managerial Framework for Electronic Government

This paper explores how e-government can be understood in the context of business administration. An attempt is made to identify the greatest problems that governments will have to face with respect to the introduction of egovernment, and what kind of – if any – contribution the disciplines of business administration and the New Public Management (NPM) can make to resolve these problems. To ach...